If a factory reset doesn't work, or you're selling or giving away your Echo, see Deregistering in the Alexa App to learn how to completely erase your device and Alexa settings.First generation: Includes Echo, Echo Plus, and Echo Dot.Second generation: Includes Echo, Echo Plus, and Echo Dot.Third, fourth, and fifth generation: Includes Echo, Echo Dot, Echo Studio, and Echo Input.These steps will not affect any of your connected smart devices: If you're still having trouble, follow the factory reset steps for your model to reset your Alexa device.Try asking Alexa something to see if your problem is resolved. > nul: COPY STORM61H.DFT STORM61.DFT >nul: del storm61h.dft > Nul: del HINSTALL.BAT > NUL: echo. A few moments after plugging your Echo back in, it will reboot. echo For example: echo HINSTALL A: C: goto done :continue 2 cd echo Making a subdirectory called 2STORM mkdir storm > nul: cd storm echo Copying the storm files into 2STORM.If Alexa is unresponsive or glitching, this soft reset trick often solves the problem. After 10 seconds, plug your Echo speaker back in. If Alexa isn't working properly on your Amazon Echo device, do a soft reset by unplugging it for 10 seconds. Unplug the power cable from your Echo device.
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